Who we are

Millions of people dream of playing a musical instrument. At flowkey we develop outstanding products that enable anyone to achieve this dream. Our first product is a revolutionary app to learn piano, which was launched in 2015 and quickly became a global success with millions of users.

Why join us

flowkey is among a small number of startups that quickly became profitable. One important reason for this success is our team culture. We trust each other. We listen to each other. We strive to do outstanding work that has a positive impact on the world. You will work with a team of people who value and respect your personal opinion and your individual freedom.

In addition to that, we offer the following special perks company-wide:

  • Flexible working hours and possibility for remote work
  • Annual profit sharing with the whole team
  • Generous budgets for personal and professional development
  • Beautiful and spacious office for calm and focused work

Your role

Excellent customer service makes the difference – especially in online communities of the digital world. We seek out to teach piano to people all around the world with our apps. This is hardly possible without good customer service. Our customer support team assists our customers in all requests through in-app messenger and e-mail, social medial channels & App Stores.

For our growing international user base, we are looking for a new experienced team member who is proficient in German and English. This job is available as a part position of 20 hours per week.

Since team spirit is very important to us, we’re looking for a Berlin-based (or vicinity) new team member. During these uncertain times we work mostly remote. However, coming to the office for training and occasionally working from there is preferred.

Essential Requirements

  • You have at least 2 years of experience in multi-lingual customer service via email and/or chat
  • You have a fast style of writing and communicate well in written form
  • You speak German and English fluently (any additional language is a plus)
  • You have excellent troubleshooting and problem solving skills
  • You have at least basic piano playing skills

Desirable experience

  • You have at least 2 years of experience working in an e-commerce business
  • You have experience working in musical instrument retail
  • You have intermediate or advanced piano playing skills

    How to apply

    Please send us your cover letter, CV and all relevant application documents. We look forward to meeting you!