Who we are

Most people dream of being able to play a musical instrument. We develop outstanding products that enable anyone to achieve this dream. Our first product is flowkey: a revolutionary app for learning to play the piano. After our launch in 2015 flowkey quickly became one of the global leaders in its category, with more than 5 million users from over 100 countries. We are also one of the exceptions in the startup world, as we have been profitable from the beginning. This enabled us to go our own way and create a great culture.

Why join us

We believe that the best companies help you live your life the way you want and become the person you want to be. That's why we focus on promoting your personal freedom and growth. Here are some of the benefits you'll enjoy as a member of our team:

  • Flexible work location: You decide where you want to work: in our beautiful office, from home, or anywhere else in the world.
  • Free time management: We believe work should adapt to your life, not the other way around. We only schedule a few fixed appointments every week – you're free to arrange the rest of your time as you like.
  • Shared success: We distribute part of the company's annual profits among the whole team. This way everyone takes part in our financial success.
  • Support for your growth: We actively support you in your professional and personal development. If you want to learn a new language or go to a conference, we'll cover the costs – up to €2,500 per year.

Your role

Excellent customer service makes the difference – especially in online communities of the digital world. We seek out to teach piano to people all around the world with our apps. This is hardly possible without good customer service. Our customer support team assists our customers in all requests through in-app messenger and e-mail, social medial channels & App Stores.

To keep providing a high quality app, the communication between the support team and our developers is crucial. So we are looking for a new experienced team member, ideally with some app development experience, who is proficient in German and English. You'll get a detailed onboarding and communication training during your first weeks to provide the best support to our users.

This job is available as a part-time position of 30 hours per week.

Your tasks in detail

  • Help our users with all app-related questions
  • Report bugs to the development team
  • 2nd and 3rd level troubleshooting
  • Foster the exchange between support and development

Your skills

  • At least 2 years of experience in multi-lingual customer service via email and/or chat
  • Fast style of writing and communicate well in written form
  • Fluent in English (and at least German B1)
  • Excellent troubleshooting and problem solving skills
  • Experience with JavaScript and web development
  • Basic knowledge of web infrastructure, client and server concepts
  • High affinity for technical products and passion to follow technological trends
  • At least basic piano playing skills"

Since team spirit is very important to us, we’re looking for a Berlin-based (or vicinity) new team member. During these uncertain times we work mostly remote. However, coming to the office for training and occasionally working from there is preferred.

How to apply

Please send us your cover letter, CV and all relevant application documents. We look forward to meeting you!